Terms of Use

The use of “www.hettichindiaonline.com” ("Website") implies that you the users or the registrant of the website (User) agree to all the terms and conditions as contained in the Term of use as stated below. The "Website is an Internet based portal owned and operated by Hettich India Private Limited (“Hettich India”) a company incorporated Companies Act of 1956, with its registered office at 302, Durolite House Opp SAB TV, New Link Road, Andheri (West) – 400053. The Website is a platform that facilitates the online purchase of Hettich Products and services offered by various authorized Dealers of Hettich India at discounted price ("Services").Hettich India also facilitates placing of orders and making payment by its authorized Dealers/OEMs (“Additional Services”) By mere use of the Website, you the User shall be contracting with Hettich India and these terms and conditions including the policies constitute your binding obligations, with Hettich India..

The use of the Website and services provided under the Website by the User signify the Users acceptance to the Terms of use. By using this Website or any facility or service provided by this Website in any way; or merely browsing the Website, The User agree that it has read, understood and agreed to be bound by these Terms of Use. Please read the Terms of use carefully before using or registering on the Website or accessing any material, information or services through the Website.

The Terms of use are as under:

NOTE: We strive to deliver your ordered materials within 8 -10 days from the day of ordering. But under the present circumstances, delivery may take longer than stipulated time due to the current precautionary measure directives by Central & individual State Governments against the Coronavirus disease and delay at courier / transporter end. Delivery of Products is initiated from Hettich Mumbai Warehouse.


  1. 1.Eligibility to use:The Services can be availed by any person domiciled in India or legal entity/ organization which is operating in India. However such Services are not available to such persons who are declared to be unsound mind or are under the age of eighteen (18) years and have not attained maturity under the law for the time being in force.

    Additional services can be availed only by authorized Dealers/OEMs who are registered as a Dealer/OEM’s with Hettich India. Every authorized Dealer/OEMs shall be provided with a unique username and password by Hettich India for gaining access to the website and placing order online. The authorized Dealers/OEMs, shall not disclose the username and password to any third party.

  2. 2.Delivery of products: The User shall be delivered the Products as ordered only at such locations as stated by the User at the time of filing the purchase order form. No delivery of any Products or Services shall be renderedoutside India. Hettich India shall make a maximum of three (3) attempts to deliver the User order. In case the User is not reachable or does not accept delivery of products in these attempts Hettich India reserves the right to cancel the order(s) at its discretion. Hettich India shall not be liable for delay caused in delivery and shall endeavor to deliver the products at the estimated delivery time.

    Material to be delivered to authorised dealers/OEMs shall be billed only if the such authorized dealers/OEMs fulfills the necessary criteria like no overdue payment, no pending-C Forms and no legal proceedings initiated for recovery. Hettich reserves the right to deny/ cancel any order placed by authorized dealer/OEM if such dealer/OEM fails to comply with the dealership/OEMs agreement.

  3. 3.User Account:

    • 3.1 The Website requires you to register as a User by creating an account (‘User Account’) in order to avail the Services provided by the Website.Hettich India has the right to suspend or terminate your User accountIf you the User provide any information that is untrue, inaccurate, not current or incomplete or becomes untrue, inaccurate, not current or incomplete, or Hettich India has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete.

    • 3.2 The Users agrees to provide correct and authenticated data/ information while registering as a User or providing data/information as a Guest User.If you the User provide any information that is untrue, inaccurate, not current or incomplete or becomes untrue, inaccurate, not current or incomplete, or Hettich India has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Hettich India has the right to refuse any and all current or future use of the Website or any portion thereof.

    • 3.3 The User will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under your User Account.

    • 3.4 The User shall immediately notify Hettich India of any unauthorized use of User Account Information or any other breach of security.

    • 3.5 Hettich India cannot and will not be liable for any loss or damage arising from Users failure to comply with the aforesaid stipulations.

    • 3.6 The aforesaid requirement shall not be applicable for authorised dealers/OEMs who already hold an account with Hettich India.

    • Hettich Indiacannot and will not be liable for any loss or damage arising from Users failure to comply with theaforesaid stipulations.

  4. 4.Credit/Debit card/ Net Banking details: The User agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. The information provided by the User will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. The User will be solely responsible for the security and confidentiality of your credit/ debit card details. Hettich Indiaexpressly disclaims all liabilities that may arise as a consequence of any unauthorized use of the Usercredit/ debit card.

  5. 5.Pricing: The prices for products are described on the website and are incorporated into these terms by reference. All prices are in Indian rupees. Prices products and services may change at Hettich India discretion.

  6. 6.Order Processing: Order will be process solely on discreet of Hettich India Private Limited.

  7. 7.Electronic communication: The Useragrees and understands that it is communicating with Hettich India through electronic records and User thereby consents to receive communications via electronic records from Hettich India periodically and as and when required.

  8. 8.Permitted use: The Useragrees to use the Services, Website and the materials provided therein only for purposes that are permitted by the Terms of Use or under any applicable law, for the time being in force.

  9. 9.Modification or discontinuation of website: The User agrees that Hettich Indiamay, at any time, modify or discontinue all or part of the Website.

  10. 10.Restricted use of purchased products and services:Any purchase of the products or Services from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any products or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Services or products purchased are not transferrable to any third party for profit.

    Only those goods purchased by the authorised Dealer/OEMs can be sold for commercial purposes or profit to the end customer.

  11. 11.Indemnification: The Useragree to indemnify, defend and hold harmless Hettich India against any and all losses, liabilities, claims, damages, arising out of, result from, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the Userpursuant to the Terms of Use.

  12. 12.Violation of the Terms of User:

    • 12.1 The User agree that Hettich India may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if Hettich India determines that the User have violated these Terms of Use. These remedies are in addition to any other remedies Hettich India may have under the law for the time being in force.

    • 12.2 The User agrees that Hettich Indiamay, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or (4) unexpected technical issues or problems.

    • 12.3 The Terms of Use will continue to apply until terminated by the User by (i) not accessing the Website; or (ii) closing Your accounts for all of the Services that You use

    • 12.4 Hettich India may, at any time, with or without notice, terminate the Terms of Use with the User if

      • a) The User breach any of the provisions of the Terms of Use, the Privacy Policy or any other terms, conditions, or policies that may be applicable to the User from time to time

      • b) Hettich India is required to do so by law

      • c) The User agrees that all terminations shall be made in Hettich India sole discretion and that Hettich India shall not be liable to the User for any termination of User Account or User access to the Website and Services.

  13. 13.Assignment: The User cannot at any point of time transfer or assign to any Third party its right to the Terms of use.

  14. 14.Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Term of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.

  15. 15.Amendment to Terms of use: The User agrees that Hettich India reserves the right to change modify, amend or update the Terms of use from time to time without any prior notification to the User. The User shall regularly check for amendments or updates to the terms and conditioned as contained in the Terms of use. The continuous use of the Website or the services provided under the Website will signify the acceptance of the changed terms

  16. 16.Complaints: In the event the User becomes aware of any objectionable content on the Website, please report to Hettich India customer support.

  17. 17.Governing Law: The Terms of Use and all transactions entered into on or through the Website and the relationship between the User and Hettich India shall be governed in accordance with the laws of India. The User and Hettich India shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and the User hereby accede to and accept the jurisdiction of such courts.

T&C's for Online Promotions:

  1. 1. Offer valid till stock Last or till the expiry of the promotion period - which ever is first

  2. 2. 2 or more offers cannot be clubbed together

  3. 3. Hettich India reserves the rights to withdraw or discontinue the promotion any time , even within the promotion period.

  4. 4. Jurisdiction for any dispute shall be Delhi however Hettich reserves the rights to withdraw the promotion, product or any scheme without any prior notification.

  5. 5. HIN reserves the right to determine whether the goods have been used or damaged in case of return and refund.

  6. 6. All other "Terms of Use" & " Cancellation and Return Policy " are applicable as mentioned on HettichIndiaonline.com

  7. 7. Promotion or offers is only valid Online on - https://www.hettichindiaonline.com/

  8. 8. Offers available Offline or other online site might vary and no claim what so ever will be accepted.

  9. 9. Offer will be valid only on the Selective products shortlisted for Promotion.

  10. 10. Free shipping on order value above Rs 5,000/- ( except for promotion period where Free Shipping is promoted or additional Shipping is charged at Cart level below Rs 5000 (The same can be changed form time to time as per the Management decision.)

  11. 11. Functional / Surface Warranty (Replacement) can be claimed as per company's Policy, Please retain the Companys E- invoice for Warranty purpose (The same can be changed form time to time as per the Management decision.)

  12. 12. All the products listed on the Website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. All prices are inclusive of GST unless stated otherwise.

    Hettich India Pvt Ltd may sometimes offer promotions like Buy 1 Get 1 products applicable on a particular Product Category or Product Range or on individual products at half price each or less than half price each or as a Overall discount in the Invoice as the case may be.